Coffee Thermal Mug
- 【Keep Your Coffee Hot and Cold for Hours】 Vacuum-insulated coffee mug for maximum temperature retention, hot drinks keep warm for up to 6 hours and cold drinks stay cold for up to 8 hours, and feel energized for the day.
- 【Matte Finish Double Wall Stainless Steel Coffee Cup】: Double wall vacuum insulation coffee mug, using shatterproof durable 304 stainless steel material interior and easy gripping fingerprint-proof matte finish exterior, keeps drinks odor-free.
- 【Insulated Coffee Mug with Leakproof Lid】The travel coffee mug comes with a leak-proof lid with an airtight silicone seal; open sip hole for easy drinking, locks in tightly to prevent any accidental leaks or spills, the matte finish exterior will not burn your hands, comfortable to touch and you are ready to go!
- 【Travel To Go Coffee Cup】The thermal travel mug capacity is 380 ml .the thermal mug is coming with a beautiful shape features a narrow base to fit all standard car cup holders, perfect size for coffee lovers, bring a good sense of use for you, is the absolute portable travel mug when on the go, you can enjoy your coffee, tea, wine, juice quite nicely, ideal to use indoor & outdoor, like home, parties, travel and office time.
- 【Functional Vacuum Insulation Coffee Mug】Use your stylish thermos coffee travel mug at work, school, travel, in the car, and more. Pack your leak-proof and spill-proof insulated mug in your bag, backpack, or purse without worrying about spills or leaks. Our simple screw lid keeps your beverage secure and has a splash-proof flip-lid for convenient drinking. Easily remove the lid by twisting it open for fast filling and cleaning.
1. Return Due To Change Of Mind
vitsel Egypt will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in resealable condition.
Return shipping expenses will be paid by the customer ,as long as the product doesn't have any manufacturing defects.2. Warranty Returns
Vitsel Egypt is providing a 14-days warranty over all the products against manufacturing defects.
We'll accept any valid warranty claim within 14-days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect vitsel Egypt to process your warranty claim within 3-4 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
3. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, the customer will be charged the shipping expenses of the order according to the destination city.
By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on the destination City in the order. Payment for shipping will be collected with the purchase.
You can find the shipping rates for different cities in the below table:
|
City |
Delivery Time |
Shipping Cost |
| Cairo & Giza | 3 - 4 Days | 35 EGP |
| Alexandria | 3 - 4 Days | 45 EGP |
| Delta Cities | 4 - 5 Days | 55 EGP |
| Fayoum - Beni Suef - Menya - Assiout | 5 - 7 Days | 75 EGP |
| Sohag - Qena - Hurghada - Gouna | 5 - 7 Days | 95 EGP |
| Luxor - Aswan - Red Sea | 5 - 7 Days | 110 EGP |
3. Dispatch Time
Orders are usually dispatched within 2 business days of payment of order.Our warehouse operates on Saturday - Thursday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4. Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
5. Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
6. Tracking Notifications
Upon dispatch, customers will receive an email to notify the customer that the has been dispatched to the shipping company.After that, the shipping company will contact you to arrange the delivery of your order.
7. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service and explain the situation to the representative.
8. Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
9. Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
10. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
11. Customer service
For all customer service enquiries, please phone us at +201018791296